Frigidaire Professional 30" Built-In Convection Microwave Oven with Drop-Down Door

Was Great Until It Wasn't

Greenmach 1/12/2023

We previously had the "above the stove" style Professional Series microwave but it wouldn't fit into our new kitchen design so we purchased the cabinet mount model. It was quite a bit more expensive but we wanted it to all match the rest of our appliances.For the first 2 months we liked it much more than the above the stove unit because the convection oven heated up faster and more evenly. Third month of use the turntable stopped and started randomly. Then the keypad refused to do what we chose. Now the microwave and the heating elements have stopped heating. The cooling fan runs so we know we have power. It is still under warranty. I called Frigidaire tech support and was told by the auto-attendant that it would be an hour wait. So I used the service chat which got quick results. They gave me the number of our local authorized field service shop. I called them and they said they no longer accept work from Frigidaire due to poor communications. I chatted with Frigidaire again. They gave me another service shop to try. That company never returned my calls to set up a time, (the date was already picked by Frigidaire).I chatted again and got a third authorized service shop suggestion from Frigidaire. This one is officially outside of the allowed area so now we don't know if Frigidaire will honor their warranty. We're still waiting on confirmation. We've been without our $1,800 microwave for three weeks now trying to get it serviced. I'd rather just have a new one.
Originally posted on frigidaire.com

No, I do not recommend this product

Convection Microwave

Meganm1 1/9/2023

Love this microwave. It has so many options other than just reheating! On the convection setting it cooks just as well as an oven, so it's like having a double oven. Well worth the money for all the different functions and I love the look of it compared to a regular over range or countertop microwave. It's also huge, so you can fit extra tall cups and even a 9x13 pan inside.
Originally posted on frigidaire.com

Yes, I recommend this product

disappointed

SCOdle 1/2/2023

In 18 months, we have had the repairman come out 3 times. One time for a broken piece on the turntable and twice for a blown fuse. I expected more out of this microwave. I'm very disappointed.
Originally posted on frigidaire.com

No, I do not recommend this product

12/18/2022

Originally posted on frigidaire.com

Yes, I recommend this product

Malfunctioned less than 2 months!!!

Pat Burch 12/15/2022

I recieved my microwave on September 12th had it installed on September 25th and it is already messed up. Has no sound and is giving a code when you open the door E-00. When you hit the start button it will not do anything. We have unplugged it and nothing. So i call Frigidaire and what a joke. It took me almost 2 hours to get in touch with soneone and now im waiting for some random repair person to come out whenever they decide to show up im sure to tell me they need to order parts for this expensive microwave that is new and im sure the parts will be on back order. The microwave i replace was 18 years old and never failed me. Im very disappointed
Originally posted on frigidaire.com

No, I do not recommend this product

Great Oven/Microwave

Freeborn 12/7/2022

Very convenient, well built and looks nice. We have had it for about 2 months in our new home built. It works great, easy to use and looks really nice in the basement, where space is limited. I would recommend this product and will buy again. The convection oven crisps everything up really nice as if it is fresh. We love it.
Originally posted on frigidaire.com

Yes, I recommend this product

Hightech22 12/4/2022

Clock doesn™€™t work right.
Originally posted on frigidaire.com

No, I do not recommend this product

Great Oven

Free5 11/25/2022

This unit has been great for us in the basement. Guests can use the microwave or the oven feature, and it looks great in the cabinets - very sleek design. The space saved of not having an actual oven and not having to set this on your counters is worth the cost. Simple to learn and to use, not much to it and very straight forward. I recommend this for anyone looking to get a dual appliance that also want to save space. Great convection/microwave oven!
Originally posted on frigidaire.com

Yes, I recommend this product

Product vs Customer Serice

Rbleile 11/23/2022

We have been huge fans of the Frigidaire Professional line for years. So when we heard they were updating the line in 2021 we placed an order in November of 2021. However, there was a backorder wait list of 5-6 months. We decided to wait for them, We placed the order and they arrived in April of 2022. We have been having issues with the microwave plate turning since day one but it mostly worked. It finally stopped completely so we informed the store and sent pictures. The store gave us Frigidaire's Customer Services Number and we explained everything to them Directly. They said that it was no longer in warranty. We were confused by this because we only had the product for 7 months and we have a year warranty. The rep told us that the warranty began the day we ordered it (NOV 2021) and not the day we received it (APRIL of 2022) So the Warranty Expired 20 days ago. This is horrible practice. Not ONLY did we have to wait 1/2 a year to receive them but we lost 1/2 a year of our warranty as well??? Please note we also purchased the oven, dishwasher (Which does not dry), stove top, fridge (That has random vibrating and shaking fits that you need to reset the fridge to stop) and freezer all professional line. We spent a lot of time and money into this brand and now when we come to them for what seems to be a simple fix that should be under warranty. They say we are NOT under warranty because they took up 1/2 of our year warranty in backorder wait time. HORRIBLE PRACTICE. I am glad it is a simple fix I can take care of myself. I would not recommend this company moving forward and nor will I be a customer in the future!!
Originally posted on frigidaire.com

No, I do not recommend this product

Died after 2 years of use

BigT78 11/10/2022

Completely died today, after only two years of use. Ridiculous !! Also, one other thing I don't like about this microwave, it is almost impossible to clean around the broiler unit in the top of the microwave.
Originally posted on frigidaire.com

No, I do not recommend this product

Great microwave

Am388 11/4/2022

We love the functions on our microwave. Perfect above our oven.
Originally posted on frigidaire.com

Yes, I recommend this product

WE DIDN'T EVEN GET TWO YEARS OUT OUR MICROWAVE/CONVECTION OVEN

BatchFam 10/26/2022

Purchased the entire Professional Series for our Kitchen remodel in July of 2021. Microwave died in October of 2022. Love the look of all the appliances. Just disappointed the microwave oven broke down three months after the warranty expired. We have a repair technician scheduled this week to look at the oven. I will report back.
Originally posted on frigidaire.com

No, I do not recommend this product

Too Heavy for the delicate door switches

Gneedham22 10/25/2022

Door switches needed replaced within a 3 year period. Too complicated and heavy for an appliance that is used for everyday use by a family. Will have to replace due to frequent repairs costs.
Originally posted on frigidaire.com

No, I do not recommend this product

Stopped working

Jason 77 10/25/2022

It looks like this is the common thread. The unit worked great until it was just out of warranty then completely dead. Wish I had known.
Originally posted on frigidaire.com

No, I do not recommend this product

Died after 2 years - Just like everyone else's

Kyle1208 10/24/2022

I am calling on Frigidaire to recall or replace this model! There is an obvious design flaw that many customers have experienced where this model just dies after 2 years!This microwave was installed in a new build and worked great for 2 years, then it died. We had the outlet tested and even had the breaker replaced to make sure the dedicated circuit was working properly. Just like many others have experienced, this model dies after 2 years and requires costly repairs. Of course, you will be out of the warranty period after 2 years and Frigidaire will tell you they are 'limited' in what they can do. Truth is, they can recall or replace these microwaves and I am calling on Frigidaire to do just that!
Originally posted on frigidaire.com

No, I do not recommend this product

Disappointed

KMcK13 10/20/2022

We also bought a suite of these "higher end" appliances just over 2 years ago for a new build home. We've already had to pay to repair our fridge (condenser failed; $1600 repair). And, now, our microwave has stopped working. We confirmed that the dedicated outlet still works, but the microwave does not.
Originally posted on frigidaire.com

No, I do not recommend this product

Beautiful

Microwave Arias 10/19/2022

So far so good, we have had it for a month,Is a classy and elegant design easy to cleanIt makes no noise and it cooks fast.
Originally posted on frigidaire.com

Yes, I recommend this product

Loved it but quit working

Diapointed 9/28/2022

Our microwave we bought for our new build 2.5 yrs ago. Absolutely love the Frigidaire products, but it quit working. The outlet it is in works but it won™€™t come on. We were using when it just shut off and went blank. I guess things just aren™€™t made like they used to be. Manual doesn™€™t provide troubleshooting options so what am I to do?2.5 yr old microwave :(
Originally posted on frigidaire.com

No, I do not recommend this product

Broke after two years

Woz1 9/26/2022

We bought this about two years ago and so far has cost about $650 to repair and still is not working. We™€™ve been without a working microwave for about 3 months at this point waiting for the next part to come in so we can pay about $250 to repair. Ridiculous based on the initial price. We are just outside of the warranty period, so no recourse from the company.
Originally posted on frigidaire.com

No, I do not recommend this product

9/14/2022

Originally posted on frigidaire.com

Yes, I recommend this product

Pro

Rplaisance1 9/10/2022

Go pro or go home
Originally posted on frigidaire.com

Yes, I recommend this product

EP99 9/5/2022

Oven came with the house, but equipment is working great
Originally posted on frigidaire.com

Yes, I recommend this product

Most used appliance in the kitchen

mamasbakeshop 8/25/2022

This microwave is fabbuuulousss. We use it multiple times a day to cook or reheat food. It's fast and efficient. Large capacity to get dishes in and out easily and super easy to clean.
Originally posted on frigidaire.com

Yes, I recommend this product

Love it

ElisaL 8/11/2022

I bought all this line for my kitchen! It looks perfect for the modern look I wanted! The only thing I™€™m not liking is that the light inside is not that powerful and doesn™€™t let me look inside while functioning!
Originally posted on frigidaire.com

Yes, I recommend this product

Screel 8/1/2022

Overall this is a great microwave, the convection lacks greatly in its ability to perform like a typical convection oven. But overall I™€™m pretty happy with it as a microwave & broiler
Originally posted on frigidaire.com

Yes, I recommend this product

7/31/2022

Originally posted on frigidaire.com

Yes, I recommend this product

Received it with a dent but works fine

kpConstruct 7/28/2022

We received our microwave with a dent but I am so tired of contacting Frigidaire that I might just keep it. It is a nightmare trying to contact their customer service but when you finally do reach someone, they are very helpful. The product its self works great.Minimum noise and it heats quickly.
Originally posted on frigidaire.com

Yes, I recommend this product

Love but quit working

Cookd05 7/26/2022

Our microwave we bought for our new build 1.5 yrs ago. Absolutely love the Frigidaire products, but it quit working. The outlet it is in works but it won™€™t come on. We were using it when it just shut off and went blank. I guess things just aren™€™t made like they used to be. Manual doesn™€™t provide troubleshooting options so what am I to do? 1.5 yr old microwave :(
Originally posted on frigidaire.com

No, I do not recommend this product

7/21/2022

Originally posted on frigidaire.com

Yes, I recommend this product

Stopped working after 2 years

Anothersadcustomer 7/17/2022

I read the review below and thought, no it is exactly what I wanted. My conv/microwave is shot. I loved it when it worked.
Originally posted on frigidaire.com

No, I do not recommend this product

Fun To Use with the Drop Down Door!

CarEye1 7/17/2022

We are really enjoying our new much more updated & convenient microwave over our old 2014 model. It™€™s amazing how much an appliance can change. We never liked the right-opening door w/ the dangerous, sharp plastic latch hooks sticking out that we constantly got hurt on. Plus, w/ our wall on the right , it was not handy to have the door swinging to the left either. Problem solved w/ the drop down door model!
Originally posted on frigidaire.com

Yes, I recommend this product

Nice

PCHCLTX 7/13/2022

One month from purchase and if it does everything manual says I haven™€™t tried it is next level. Good size that gives great versatility. Hope to do those smaller dishes in rather than heating up the oven.
Originally posted on frigidaire.com

Yes, I recommend this product

Nice appliance

Schwabby 6/28/2022

It™€™s a little complicated to figure out, but it™€™s so multipurpose that it give you a lot of functionality you didn™€™t know you needed!
Originally posted on frigidaire.com

Yes, I recommend this product

Good match for the oven

Projectkitchen 6/19/2022

Great looking microwave. Oven works well™€¦gets chicken wings nice and crispy. It is more quiet than expected and seems to reheat evenly.
Originally posted on frigidaire.com

Yes, I recommend this product

Ray Fridge 6/7/2022

Multi-purpose unit provides wide range of options for use.
Originally posted on frigidaire.com

Yes, I recommend this product

Great so far!

JDH0628 5/28/2022

We™€™ve only had it for a month but love it. The sensor reheat/cook functions are game changers.
Originally posted on frigidaire.com

Yes, I recommend this product

Microwave Convection Over

DanKro 5/15/2022

Have had the microwave for a few weeks now and lover the look and basic functions. Have not used the convection feature yet. The only issue is the menus are not as intuitive as expected. For example, there is no 'bread' option under defrost. To be fair, I have not read the manual so could be missing something.
Originally posted on frigidaire.com

Yes, I recommend this product

Do not buy. It™€™s junk.

FragileXmom 4/29/2022

This microwave/convection oven looks great. That™€™s the best thing I can say. After installing in my newly built house, and working for about 14 months, it just quit. The only thing that works now is the clock and the light. Service replaced 4 parts (high voltage capacitor, diode, turn table motor, magnetron tube). It still wouldn™€™t work. So they ordered a main control (part # 5304515309) which has never arrived. So it™€™s still broken. This appliance has been broken for 10 months. I™€™m having to use a cheap counter top microwave. Evidently these are no place to be found, so it can™€™t be replaced. If I choose another brand, it won™€™t be the same smudge-proof stainless color as the other 3 Frigidaire appliances on that wall. If I choose a different Frigidaire microwave, it™€™s just a plain microwave (no convection oven) and the cabinet cut out has to be modified. Think twice before buying anything Frigidaire (don™€™t get me started on the problems we™€™ve had with the all-freezer & all-refrigerator ™€œtwins™€™€¦that™€™s a whole other nightmare situation).
Originally posted on frigidaire.com

No, I do not recommend this product

3/18/2022

Originally posted on frigidaire.com

Yes, I recommend this product

Stopped working after two years; otherwise okay

Sarah277 3/2/2022

I like this microwave although I didn't find the convection feature to be that impressive or the programming options to be user-friendly. The microwave died after less than 2 years. The items needed for repair cannot be located so I am not happy.
Originally posted on frigidaire.com

No, I do not recommend this product

2/20/2022

Originally posted on frigidaire.com

Yes, I recommend this product

Didn't hit 3 years and the Board already went

rich0826 2/10/2022

Junk.. Do not buy! I am over these appliance mfg's and their mediocre products.. Over $500 to fix!! Liked it but never again.
Originally posted on frigidaire.com

No, I do not recommend this product

High quality convection microwave

Falcons219 2/7/2022

Received this as part of our new built townhouse from builder. The microwave is very nice and we have had no issues to date. Works well and hopefully last us years!
Originally posted on frigidaire.com

Yes, I recommend this product

Turntable Issues

Willow1 1/26/2022

This convection microwave worked great for about 2 years, as other reviews have stated. The turntable has stopped functioning & food is not cooking or heating correctly. I do use the convection feature for baking, which is still great. Beautiful appliance but a high price to pay for something that only worked effectively as a microwave for about 2 years.
Originally posted on frigidaire.com

No, I do not recommend this product

Great convection-microwave!

Sculley 1/25/2022

This is a great combination convection oven and microwave. Installation was super easy. Intuitive to use. Love it!
Originally posted on frigidaire.com

Yes, I recommend this product

1/12/2022

Originally posted on frigidaire.com

Yes, I recommend this product

Built in convection microwave

Jeffrey G 1/5/2022

Love the look and functionality. This is a great 2 in 1 item. We love that it can be both a microwave and oven While only taking the space of 1 appliance.
Originally posted on frigidaire.com

Yes, I recommend this product

Very nice microwave

BBillmn 1/5/2022

Very nice microwave. Looks great and cooks fast!
Originally posted on frigidaire.com

Yes, I recommend this product

12/28/2021

Originally posted on frigidaire.com

Yes, I recommend this product

Bee63 12/20/2021

I™€™ve never owned a Frigidaire product, this is the BEST microwave ever, very classy looking. Cooks all food perfectly! Baked potatoes are timed and never dry. Has large interior with ceramic tray. I also have 3 other Frigidaire appliance in my new kitchen, love my Frigidaire appliances!!
Originally posted on frigidaire.com

Yes, I recommend this product